Refund Policy
Returns
We offer a 30-day return policy for eligible items.
To qualify for a return:
-
The item must be unused and in its original condition
-
The item must be returned in its original packaging
-
Proof of purchase is required
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
-
Your order number
-
Photos of the issue
-
A brief description of the problem
We’ll do our best to resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and quality assurance reasons, some items may not be eligible for return if they show signs of use or damage caused after delivery.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
-
The item arrived damaged
-
The wrong item was received
-
The product is defective
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within several business days.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your payment provider or bank
-
Processing times may vary depending on your provider
If you still have not received your refund after several business days, please contact us.
Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After this period, your order may already be processing or shipped and can no longer be canceled.
Contact Us
For any refund or return questions, contact us anytime at:
puzzle.forge.store@gmail.com